Shipping policy

Last updated: May 2, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered for customers purchasing from our online store in Switzerland.

1. Order Processing

• Orders are processed Monday through Friday, excluding Swiss public holidays.
• Orders are typically processed within 1–3 business days after payment confirmation.
• During periods of high demand, processing times may be slightly longer.
• Customers will receive a confirmation email once the order has been shipped.

2. Shipping Destinations

We currently ship within Switzerland and Liechtenstein.

For international shipping requests, please contact us before placing an order.

3. Shipping Methods & Delivery Times

Estimated delivery times:

Delivery times are estimates and may vary due to courier delays, weather conditions, customs procedures, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location
• Package size and weight
• Selected shipping method

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Free Shipping

We may offer free shipping promotions from time to time. Eligibility requirements will be displayed on our website during checkout or promotional campaigns.

6. Tracking Information

Once your order has been shipped, you will receive tracking information by email, if available for the selected shipping method.

7. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If:

• a package cannot be delivered due to an incorrect address,
• the package is unclaimed, or
• delivery repeatedly fails,

additional shipping charges may apply for reshipment.

8. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• Photos of damaged items or packaging (if applicable)

We will work with the shipping provider to resolve the issue as quickly as possible.

9. Customs & Duties

Orders shipped within Switzerland are not subject to customs duties.

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

10. Delays Outside Our Control

We are not responsible for shipping delays caused by:

• Courier disruptions
• Severe weather
• Customs inspections
• Strikes or transportation issues
• Other force majeure events

11. Contact Us

If you have questions about shipping or delivery, please contact us at:

Email: info@nellagut.ch